Returns & rEFUNDS
WE OFFER 30 DAY RETURNS.
Whether it doesn’t fit, you’ve changed your mind, or for any other reason, we’re happy to receive the item back in 'as new' condition within 30 days of purchase and provide a credit or refund.
Return Policy - We will refund or credit items that are -
'As new’ in appearance - no signs of wear, use, installation or damage
In original packaging, which is in perfect condition (including all tags still attached)
Being returned within 30 days from date of purchase
Customers are responsible for the cost of return shipping on all returns, and for ensuring the parcel reaches us safely. You may wish to consider a registered/insured service.
Please complete the return/ exchange form and include it with your returning item. Return/Exchange form
We'll process your return as a gift certificate or refund
We’ll assess your item and process a gift certificate or a refund back to your original payment method.
You'll receive an email notifying you once it has been processed.
We’ll refund the price you paid for that particular item, but note that we don’t refund any shipping costs originally charged and we deduct any promotional savings (e.g. if you purchased 2 items as part of a "buy 2 items, get 10% off", and return one of them, we will refund the difference as though you just purchased the 1 item).
Contact
If all else fails feel free to reach out and contact michelle@brisbanebrewing.com.au